Topic outline

  • Course overview

    The IODE maintains a global network of National Oceanographic Data Centres (NODC) and Associate Data Units (ADU) responsible for the collection, quality control, archive and online publication of many millions of ocean observations. The concept of quality management has become increasingly significant for these centres to meet national and international competency standards for delivery of data products and services. The IODE Quality Management Framework encourages NODCs and ADUs to implement a quality management system which will lead to the accreditation.

    This workshop provides an introduction for NODCs and ADUs involved in the development, implementation and management of a Quality Management System based on ISO 9001:2015.

    Aims and objectives

    • To introduce the IODE Quality Management Framework
    • To introduce the ISO 9000 series of standards
    • To provide a description of a Quality Management System
    • To describe the importance of quality management for oceanographic data
    • To describe the accreditation process for NODCs and ADU

    Course format and assessment

    This is a practical workshop. The participants will work in teams to complete exercises on each topic to reinforce learning and understanding of the requirements for a quality management system and the IODE accreditation requirements.Assessment will be based on class activities and quizzes.

    • Introduction to Quality Management Systems

      IODE maintains a global network of National Oceanographic Data Centres (NODC) and Associate Data Units (ADUs) responsible for the collection, quality control, archive and online publication of many millions of ocean observations. NODCs and ADUs need to ensure the efficient and effective management and delivery of data, products and services. The implementation of a Quality Management System can assist NODCs and ADUs to adopt good management practices and enhance confidence in the quality of their data, products and services.

    • QMS Implementation in Meteorological Services

      This online learning module from MetEd (a free collection of learning resources for the geoscience community) provides an overview of the key concepts, benefits and principles of an effective quality management system (QMS) based on the ISO 9001:2008 quality management standard. It introduces guidelines for the successful implementation of a QMS in aviation weather service agencies. Although primarily aimed at management personnel responsible for implementing, monitoring, and updating QMS processes, it also provides a basic introduction to QMS suitable for all agency staff. The first part of this module provides a general overview, introduces key concepts and terms, and describes the benefits of QMS implementation.

    • Introduction to ISO standards

      The ISO 9000 quality management systems family of standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders. The standards provide guidance and tools for organizations, such as data centres, who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

      •  Class Activity 2. Interested Parties Assignment
        Restricted Not available unless: The activity Activity 1. QMS: Implementation in Meteorological Services (part 1) is complete and passed
    • Understanding ISO 9001:2015

      ISO 9001:2015 specifies requirements for a quality management system where an organization - needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and - aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

      All requirements of ISO 9001:2015 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

      •  Activity 3. Process diagrams Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 4. Quality Policy Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 5. Resources Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 6: Documentation Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 7: Operation Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 8: Management Review Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 9: Improvement Assignment
        Restricted Available until 19 September 2017, 4:00 PM
      •  Quiz. Understanding ISO 9001:2015
        Restricted Available until 19 September 2017, 4:00 PM
    • Developing a quality system manual

      A Quality Manual is no longer a mandatory document in ISO 9001:2015 standard. However, a good quality system manual acts as an important internal tool. For example, employees can use the manual to check the organization's policies and to find the supporting information. Although it is no longer mandatory, all requirements from the Quality Manual remain in the current version of the standard. It addresses the entire scope of the QMS including quality related procedures and a description of the sequence of, and interaction across, the processes in the quality management system.

      •  Activity 10. Prepare a quality system manual Assignment
        Restricted Available until 19 September 2017, 4:00 PM
    • Experiences and lessons learned on implementing a QMS: SISMER

      Presentation by Loic Petit De La Villeon on the experience of SISMER, the French Accredited National Oceanographic Data Centre, in establishing a Quality Management System.

    • Implementing the Quality Management System

      The second part of the MetEd online training module outlines 12 key steps for successful QMS implementation, including important tips, examples and critical success factors.

      •  Activity 11. QMS: Implementation in Meteorological Services (part 2) URL
        Restricted Available until 19 September 2017, 4:00 PM
      •  Activity 12: Gap Analysis Assignment
        Restricted Available until 19 September 2017, 4:00 PM
    • IODE Quality Management Framework and Accreditation

      The IODE Committee adopted Recommendation IODE-XXII.18 which established the IODE Quality Management Framework (IODE-QMF). IODE-QMF adresses the implementation of quality management systems to ensure NODCs can demonstrate their capabilities to provide data and services in compliance with established standards and responsibilities that will lead to accreditation. The IODE encourages NODCs to implement a QMS and to demonstrate they are in conformity with ISO 9001, the international standard for quality management.

    • Closing and Feedback

      • Topic 10