Quality Management System Essentials for NODCs and ADUs (2017)
- Course overview
The IODE maintains a global network of National Oceanographic Data Centres (NODC) and Associate Data Units (ADU) responsible for the collection, quality control, archive and online publication of many millions of ocean observations. The concept of quality management has become increasingly significant for these centres to meet national and international competency standards for delivery of data products and services. The IODE Quality Management Framework encourages NODCs and ADUs to implement a quality management system which will lead to the accreditation.
This workshop provides an introduction for NODCs and ADUs involved in the development, implementation and management of a Quality Management System based on ISO 9001:2015.
Aims and objectives
- To introduce the IODE Quality Management Framework
- To introduce the ISO 9000 series of standards
- To provide a description of a Quality Management System
- To describe the importance of quality management for oceanographic data
- To describe the accreditation process for NODCs and ADU
Course format and assessment
This is a practical workshop. The participants will work in teams to complete exercises on each topic to reinforce learning and understanding of the requirements for a quality management system and the IODE accreditation requirements.Assessment will be based on class activities and quizzes.
- Introduction to Quality Management Systems
Introduction to Quality Management Systems
IODE maintains a global network of National Oceanographic Data Centres (NODC) and Associate Data Units (ADUs) responsible for the collection, quality control, archive and online publication of many millions of ocean observations. NODCs and ADUs need to ensure the efficient and effective management and delivery of data, products and services. The implementation of a Quality Management System can assist NODCs and ADUs to adopt good management practices and enhance confidence in the quality of their data, products and services.
- QMS Implementation in Meteorological Services
QMS Implementation in Meteorological Services
This online learning module from MetEd (a free collection of learning resources for the geoscience community) provides an overview of the key concepts, benefits and principles of an effective quality management system (QMS) based on the ISO 9001:2008 quality management standard. It introduces guidelines for the successful implementation of a QMS in aviation weather service agencies. Although primarily aimed at management personnel responsible for implementing, monitoring, and updating QMS processes, it also provides a basic introduction to QMS suitable for all agency staff. The first part of this module provides a general overview, introduces key concepts and terms, and describes the benefits of QMS implementation.
Enrol in the Comet/MetEd online learning module. Registration is required.
Complete Section 1, Principles only.
Note: Use your ear phones for the audio version or alternatively select the Print Version without audio.
- Introduction to ISO standards
Introduction to ISO standards
The ISO 9000 quality management systems family of standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders. The standards provide guidance and tools for organizations, such as data centres, who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
Introduction to ISO 9000 family of standards and the quality management principles.
- Understanding ISO 9001:2015
Understanding ISO 9001:2015
ISO 9001:2015 specifies requirements for a quality management system where an organization - needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and - aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2015 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
A quality management system is the system that is put in place to ensure that the organization’s systems are controlled and can ensure the delivery of products and services that meet customer, statutory, and regulatory requirements.
Clause 4 is about understanding the organization’s purpose, the management system and who the stakeholders are. It describes how to set up the management system.It gives an organization the opportunity to identify and understand the factors and parties in their environment that support the quality management system.
Clause 5 places requirements on ‘top management’ which is the person or group of people who directs and controls the organization at the highest level. The purpose of these requirements is to demonstrate leadership and commitment by leading from the top. The emphasis is more on leadership than just management.
Clause 6 includes risk and opportunities, the setting of goals and objectives to achieve plans, and resources. The first part of this clause concerns risk assessment whilst the second part is concerned with risk treatment.
Clause 7 ensures there are the right resources, people and infrastructure to meet the organizational goals.It requires an organization to determine and provide the necessary resources to establish, implement, maintain and continually improve the QMS.
Clause 8 provides the framework for how to design, source, produce, and monitor operations with respect to products and services. It covers the processes by which organizations evaluate the design, the “external parties” (a term which replaces “suppliers”), and plans for product and measurement of controls within operations.
Planning template (from WMO Guide to the Implementation of a Quality Management System for National Meteorological and Hydrological Services)
Clause 9 includes monitoring, measurement and analysis, internal audits and management review. Documented information that provides evidence of this must be retained. There is an emphasis on directly seeking out information that relates to how customers view the organization and organizations must actively seek out information on customer perception.
Clause 10 covers nonconformity and corrective action, as well as continual improvement. Organizations should determine and identify opportunities for improvement such as improved processes to enhance customer satisfaction.
This short quiz will test your understanding of the ISO 9001:2015 standard.
- Developing a quality system manual
Developing a quality system manual
A Quality Manual is no longer a mandatory document in ISO 9001:2015 standard. However, a good quality system manual acts as an important internal tool. For example, employees can use the manual to check the organization's policies and to find the supporting information. Although it is no longer mandatory, all requirements from the Quality Manual remain in the current version of the standard. It addresses the entire scope of the QMS including quality related procedures and a description of the sequence of, and interaction across, the processes in the quality management system.
A quality system manual is a top-level document containing a high-level description of the quality management system without describing internal procedures.
- Experiences and lessons learned on implementing a QMS: SISMER
Experiences and lessons learned on implementing a QMS: SISMER
Presentation by Loic Petit De La Villeon on the experience of SISMER, the French Accredited National Oceanographic Data Centre, in establishing a Quality Management System.
Presentation by: Loïc Petit de la Villéon, Head of Sismer, French NODC
- Implementing the Quality Management System
Implementing the Quality Management System
The second part of the MetEd online training module outlines 12 key steps for successful QMS implementation, including important tips, examples and critical success factors.
The QMS implementation process involves several phases and steps, each of which is critical to complete. The time required for implementation can vary greatly, based on:size of the organization,use of a consultant to guide the process, maturity of existing organizational processes and documentation. availability of resources, and commitment level of top management and staff.
Gap Analysis Tools
(from WMO Guide to the Implementation of a Quality Management System for National Meteorological and Hydrological Services)
Explains the 12 basic steps for implementing a QMS. Go to the Comet/MetEd online learning module. Complete Section 2, Implementation Steps
- IODE Quality Management Framework and Accreditation
IODE Quality Management Framework and Accreditation
The IODE Committee adopted Recommendation IODE-XXII.18 which established the IODE Quality Management Framework (IODE-QMF). IODE-QMF adresses the implementation of quality management systems to ensure NODCs can demonstrate their capabilities to provide data and services in compliance with established standards and responsibilities that will lead to accreditation. The IODE encourages NODCs to implement a QMS and to demonstrate they are in conformity with ISO 9001, the international standard for quality management.
- Closing and Feedback
- Topic 10